How to Register for Programs
Online Registration
- Create your Vancouver Board of Parks and Recreation account, or if you already have one, please log-in when prompted during program registration.
- Browse our online program guide for the program you’re interested in. Click the highlighted registration number of the program you want to register for. This will take you to the program page on the Vancouver Board of Parks and Recreation website.
- Complete your registration, including payment.
- Program receipts can be found in your online account.
- Register early or the Community Centre may need to cancel or postpone programs due to insufficient registration.
- Programs are subject to change or cancellation on short notice.
If you are having trouble with the online website, please consult these help guides:
Registration In-person
We accept Visa, Mastercard, American Express or debit cards, cash, and cheques.
Registration by Phone
On-going registration by phone is available during office hours at 604-713-1818. Have your course numbers and credit card information ready for processing. Some programs cannot be registered through the telephone, as proof of catchment must be shown in-person at the Community Centre.
Refunds & Cancellations
Courses are cancelled when too many people wait until the last minute to register. We need a minimum number enrolled before a class will run. Programs may be cancelled during the session due to unforeseen circumstances and instructors may change during the program session. Refunds will be provided for any cancelled program or program dates made by the Community Centre.
Refunds must be received by the Front Office in-person or by phone. Refund requests received through e-mail will not be processed.
Deadlines and Fees
Refund requests must be made prior to the 2 days prior to the second class. Any requests after the deadline will be accommodated with a medical note. There is an administrative charge of $4 applied to all refund requests and $2 to all transfer requests, with the exception of Day Camp and Birthday Parties (see below). Refunds will be pro-rated after the completion of the first lesson. Refunds under $5.00 will be issued as credits.
Regular Programs
Refund requests must be made prior to the 2 days prior to the second class. Any requests after the deadline will be accommodated with a medical note. There is an administrative charge of $4 applied to all refund requests and $2 to all transfer requests, with the exception of Day Camp and Birthday Parties (see below). Refunds will be pro-rated after the completion of the first lesson. Refunds under $5.00 will be issued as credits.
Birthday Parties
Birthday refund deadlines for birthday party packages starting January 2025 require a minimum of 30 days notice for a full refund minus the $25 refund admin fee (previously 7 days). Birthday refund requests between 14-29 days prior to the party date will see the damage deposit fully refunded, but we keep half of the party fee. Any refund requests less than 14 days will NOT be processed.
Day Camps
Day camp refunds must be requested a minimum 14 days prior to the first day of camp (previously 7 days). A $8 refund administrative fee, per day camp activity, still applies.
Workshops/Out-Trips
Requests for refunds for one or two-day workshops or out-trips must be received 48 hours prior to the start of the program.
Leisure Access Program
The Leisure Access Program (LAP) provides City of Vancouver residents with low-income with free and reduced cost programs and services at Park Board facilities. Applications for Leisure Access Cards are available online. If you have a current membership in the Leisure Access Program, Thunderbird Neighbourhood Association will provide 50% off one program, per person, per season.
This discount can not be retroactively applied.
Should you require more information contact the LAP office at lap@vancouver.ca.
Financial Assistance
All programs at Thunderbird Community Centre are subsidized and the fees are set at the lowest reasonable rates. As well, the Thunderbird Board of Directors has a policy to assist those living in the Thunderbird area who cannot afford the advertised price of specific programs or activities. This support is made possible by the fundraising efforts of many. Please email or inquire at the front office for further subsidy information.
Other Policies
Missed Classes
Many of our programs are subsidized and have waitlists. For this reason, we may withdraw a participant from a program when they have missed three consecutive classes. This allows for another person to have the opportunity to join the program.
Parental/Guardian Responsibility / Late Pick-Up Fee
All children under 10 years old are required to have parental/guardian (16 yrs or older) supervision, when not attending a registered Thunderbird program. The staff at Thunderbird are not responsible for children left unattended after programs have finished. Parents/guardians are responsible for picking up their children as soon as their programs have ended. There will be a late fee per child of $1 each minute for a late pick up.
Brochure Pictures
We often take pictures of participants enjoying our programs & use their pictures in marketing materials such as our website and program guide. Please let the staff or instructor know if you do not wish to have your child’s picture taken.
NSF Cheques
An administrative fee of $35.00 will be charged for a returned cheque.
Personal Information Protection
In the course of providing programs and services, the Thunderbird Privacy Officer collects personal information of our members and other individuals participating in classes, workshops, projects, events or in renting the facility. This information may be used for communication purposes regarding current or upcoming events, processing payments, statistical or human resource purposes, or for the provision of programs or services. We respect the importance of protecting the personal information that we collect. For information on our privacy policies and practices or to contact our Privacy Officer, please call 604-713-1818.
Free Membership
Once you register into a fee-based Thunderbird Community Centre program or event, you automatically become a member of the Thunderbird Neighbourhood Association.
COVID-19 Note
The nature of our activities are such that you may interact with other people who are considered to be in good health, continuous physical distance between other people cannot be guaranteed, and, by participating in the activity, you are at risk of being infected by a pathogen, including but not limited to SARS-COV-2. SARS-COV-2, which causes the disease COVID-19, may exacerbate other health issues and is the cause of an ongoing global pandemic. SARS-COV-2 is highly communicable and dangerous. If you become infected with SARS-COV2, you may transmit it to other people even if you are not exhibiting symptoms of illness.
Communicable Disease Health & Safety Practices:
- Participants should assess themselves daily for symptoms of common cold, influenza, COVID-19, or other infectious respiratory disease before attending a program.
- Participants who are ill, including participants of essential service providers, should not attend a program or access the Community Centre. If you are unsure, you should self-isolate and contact 8-1-1 or the local public health unit.
- All participants are encouraged to practice proper hand hygiene and respiratory etiquette by covering coughs or sneezes.
